听力原文：M: Come in Sharon and take a seat. So, where shall we start？ Should we begin with

W: Fine.

M: How do you feel about your work in your first full year in the company？

W: Well, the job is exactly as it was advertised in the paper, so there have been no surprises. I like dealing with customers and 1 don't mind answering the phones and preparing invoices. Sometimes it's a bit boring to type long price lists, but someone has to do it.

M: That's true. Does anything make your job difficult？

W: The computer. To begin with, I was slow because I didn't know the program, but now I get annoyed when the computer just stops working for no reason. I think the computers are too old for our software and we need some new machines.

M: Is there anything else you would like to change？

W: Let me see. I'd like the manager to issue credit notes without having to ask you first. You're often away on business and sometimes customers ring up with a complaint. And if we can't contact you, then we can't deal with the complaint properly.

M: Yes, but some of our customers always find something wrong and try to get a credit note with every order. You can't believe everything they say. What about your objectives for the future？

W: Well, I need to get to know the customers better and try to make fewer mistakes. But I think the most important thing is to broaden my product knowledge, so I can help when customers make enquiries.

M: Don't worry, you'll learn all that in time.

(27)

A．Some time last year.

B．One year ago.

C．Over a year ago.

D．Half a year ago.