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更多“Define communication, interpersonal communication, and organizational communication. Why isn't？ Effe…”相关的问题
第1题
A、perception
B、communication
C、sensation
D、intellectual
第2题
It is virtually impossible to estimate the number of people in the world who have acquired an adequate working knowledge of English in addition to their own language. The purposes for which English is learned and the situations in which such learning takes place are so varied that it is difficult to define and still more difficult to assess what constitutes an adequate working knowledge for each situation.
The main reason for the widespread demand for English is its present-clay importance as a world language. Besides serving the infinite needs of its native speakers, English is a language in which some of the most important works in science, technology, and other fields are being produced, and not always by native speakers. It is widely used for such purposes as meteorological and airport communications, international conferences, and the dissemination (传播) of information over the radio and television networks of many nations. It is a language of wider communication for a number of developing countries, especially former British colonies. Many of these countries have multilingual populations and need a language for internal communication in such matters as government, commerce industry, law and education as well as for international communication and for access to the scientific and technological development in the West.
There arc about 260 million people who can speak _________.
A．English in its regional variety
B．English in its standard variety
C．English as a second language
D．English as a working language
第3题
M: Yes, urn, I think you can say we were among the pioneers.
W: So, with the experience of many years of trying to get it right, what would you define as the most important elements in providing successful customer services？
M: Mm... well, that's quite a difficult question, because so many factors are absolutely vital if you want to succeed, and success with the customer services, I might add, means doing everything you possibly can to please and keep customers.
W: Does that include the old idea that, for a company, the customer is always right？
M: Not exactly. The slogan that the customer is always right is rather simple, and unrealistic. I would say that, instead, the most important aim of a customer services unit is to encourage communication with customers, to actively seek feedback, including complaints, and to acknowledge all comments, good and bad, from customers because people like to be treated with respect.
W: Then what do you think are the most important factors for a company's success？
M: It seems to me that a company's success, in terms of good reputation and high profits, depends more on the relationship the company establishes with the customers. That relationship involves the company in consistently providing high-quality products and top-quality services.
W: So what you're saying is, in fact, very simply--basically, keeping customers happy depends on providing quality and encouraging communication.
M: Yes, but the essential factor is communication. A successful customer dervices unit is one that acts as a link between the company and the customer to ensure that the company can respond to the needs of the customer. After all, a company's success can only come from a satisfied customer.
(20)
A．Providing high-quality products for customers.
B．Providing good services for customers.
C．Doing everything you can to please and keep customers.
D．Establishing dialogues with the customers.
第4题
The academic scientific community which supplied the excess baggage can be heard loudly bemoaning the "loss" of talented young scientists. Yet academic scientists also complain about scientific illiteracy in exactly those non-science professions, which are now welcoming science students.
Perhaps if there were less moaning and greater acceptance of this intellectual osmosis(渗透), the exodus could be turned to everyone's advantage. The refugee graduates ought to be able to think of their scientific knowledge and training as a bonus. It ought to make a positive, constructive contribution to their working lives, and be a source of insight for their colleagues. At the same time, the scientific community should be reaping the benefit of this broad and influential distribution of people who are sympathetic to science.
The reason why this is not the case is that science graduates are often unable to share their science with their nonscientific colleagues. They are unable to communicate. Instead of building Bragg's "flying bridge" they find themselves erecting barriers whenever called upon to explain scientific concepts in everyday terms. Attitudes in the scientific community are changing. In 1985, the Royal Society published a report on the public understanding of science in Britain. Its conclusions took many members of the scientific community by surprise.
The report advocated increased cooperation with the media, more training in communication skills for scientists and wider science education. It also recommended that communication skills be an integral part of every undergraduate science course. The response in British universities has been patchy, to say the least, the reasons are not clear. It may be that nothing more than straightforward inertia is responsible. Being more charitable, academic scientists may simply feel their job is to teach science and that any attempts to delve into the art of communication will be ill received by both students and the outside world. However, there is evidence to suggest these fears are ill founded. For example, the departments of chemical and electrical engineering at Imperial College, London, have for many years offered their students tuition in giving talks. The
A．Y
B．N
C．NG
第5题
听力原文：W: Do you think you can give an exact definition of "management"，Mr．Rogers？
M: Management is the process of achieving results through other people．
W: What are the functions of management？
M: There are mainly four．The first is planning．Managers define goals，establish strategy and develop plans to co-ordinate activities．
W: That's not easy，I think．
M: No．And the second is organizing，which means managers will determine what tasks to be done，who is to do them，how the tasks are to be grouped，who reports to whom，etc．
W: That's complicated．
M: And the third is leading．It includes motivating subordinates，directing others，selecting the most effective communication channels and resolving conflicts．
W: Do you think the goal of good management is to get rid of conflicts？
M: Actually，we've made considerable progress towards overcoming the view that conflict is bad．
W: So you mean conflicts can be good fur an organization？
M: Yes．Conflicts can be used to bring about substantial changes to the existing power structure，current patterns of interaction between people at work，and attitude．
W: That surprises me．
M: The last function controlling means to monitor activities to ensure they are being accomplished as planned，and correct significant deviations．
W: It is said that all managers need to realize that the more they delegate now，the less time will take to accomplish tasks later．Is that true？
M: Right．Without delegation，managers run the risk of being a "doer" rather than a "manager".
W: Can I understand this as "delegation is a ticket to fide free and have others to do your work"？
M: Not exactly．it is rather a means for managers to focus on their true functions，
(20)
A．It is getting things done through other people.
B．It is helping an organization find the right staff.
C．It is assembling people of different abilities.
D．It is communicating between colleagues.
第6题
听力原文：W: Do you think you can give an exact definition of "management", Mr. Rogers？
M: [19] Management is the process of achieving results through other people.
W: What are the functions of management？
M: There are mainly four. The first is planning. Managers define goals, establish strategy and develop plans to co-ordinate activities.
W: That's not easy, I think.
M: No. And the second is organizing, which means managers will determine what tasks to be done, who is to do them, how the tasks are to be grouped, who reports to whom, etc.
W: That's complicated.
M: And the third is leading. It includes motivating subordinates, directing others, selecting the most effective communication channels and resolving conflicts.
W: Do you think the goal of good management is to get rid of conflicts？
M: Actually, we've made considerable progress towards overcoming the view that conflict is bad.
W: [20] So you mean conflicts can be good for an organization？
M: [20] Yes. Conflicts can be used to bring about substantial changes to the existing power structure, current patterns of interaction between people at work, and attitude.
W: That surprises me.
M: The last function controlling means to monitor activities to ensure they are being accomplished as planned, and correct significant deviations.
W: It is said that all managers need to realize that the more they delegate now, the less time it will take to accomplish tasks later. Is that true？
M: Right. [21] Without delegation, managers run the risk of being a "doer" rather than a "manager'.
W: Can I understand this as "delegation is a ticket to ride free and have others to do your work"？
M: Not exactly. It is rather a means for managers to focus on their true functions.
(20)
A．It is getting things done through other people.
B．It is helping an organization find the right staff.
C．It is assembling people of different abilities.
D．It is communicating between colleagues.
第8题
A．Recognize and define the problem.
B．Look for information to make the problem clearer.
C．Have suggestions for a possible solution.
D．Find a solution by trial or mistake.
第9题
I could not define or ______ the dissatisfaction I felt.
A．circulate
B．accumulate
C．congratulate
D．articulate
