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[主观题]

When a consumer finds that an item she or he bought is faulty or does not【B1】______the man

ufacturers claim for it, the first step is to present the【B2】______at the store. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and【B3】______method used by many consumers is to complain【B4】______to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumers【B5】______, if he or she has a just claim. Consumers should go to the store of purchase to complain whenever possible, but if they cannot get to the store, it【B6】______phone or write the complaint in a letter. Complaining is usually most【B7】______when it is done politely but firmly, and especially when the consumer can show what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making【B8】______statements. The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and firmly as possible. But if a polite complaint does not achieve the【B9】______result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a public organisation【B10】______protecting consumers rights.

【B1】

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更多“When a consumer finds that an item she or he bought is faulty or does not【B1】______the man”相关的问题

第1题

Questions 26 to 30 are based on the following passage. To understand the marketing concep
t, it is only necessary to understand the difference between marketing and selling. Not too many years ago, most industries concentrated primarily on the efficient production of goods, and then relied on “persuasive salesmanship” to move as much of these goods as possible. Such production and selling focuses on the needs of the seller to produce goods and then convert them into money.

Marketing, on the other hand, focuses on the wants of consumers. It begins with first analyzing the preferences and demands of consumers and then producing goods that will satisfy them. This eye-on-the-consumer approach is known as the marketing concept, which simply means that instead of trying to sell whatever is easiest to produce or buy for resale, the makers and dealers first endeavor to find out what the consumer wants to buy and then go about making it available for purchase.

This concept does not imply that business is benevolent (慈善的) or that consumer satisfaction is given priority over profit in a company. There are always two sides to every business transaction-the firm and the customer-and each must be satisfied before trade occurs. Successful merchants and producers, however, recognize that the surest route to profit is through understanding and catering to customers. A striking example of the importance of catering to the consumer presented itself in mid-1985, when Coca Cola changed the flavor of its drink. The non-acceptance of the new flavor by a significant portion of the public brought about a prompt restoration of the Classic Coke, which was then marketed alongside the new. King Customer ruled!

第26题:The marketing concept discussed in the passage is, in essence, ________.

A) the practice of turning goods into money

B) making goods available for purchase

C) the customer-centred approach

D) a form. of persuasive salesmanship

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第2题

To understand the marketing concept, it is only necessary to understand the difference bet
ween marketing and selling. Not too many years ago, most industries concentrated primarily on the efficient production of goods, and then relied on" persuasive salesmanships" to move as much of these goods as possible. Such produce goods and then convert them into money.

Marketing, on the other hand, focuses on the wants of consumers. It begins with first analyzing the preferences and demands of consumers and then producing goods that will satisfy them. This eye-on-the-consumer approach is known as the marketing concept, which simply means that instead of trying to sell whatever is easiest to produce or buy for resale, the makers and dealers first endeavor to find out what the consumer want to buy and then go about making it available for purchase.

This concept does not imply that business is benevolent or that consumer satisfaction is given priority over profit in a company. There are always two sides to every business transaction--the firm and the consumer--and each must be satisfied before trade occurs. Successful merchants and producer, however, recognize that the surest route to profit is through understanding and catering to consumers. A striking example of the importance of catering to the consumer presented itself in mid-1985, when coca cola changed the flavor of the drink. The non-acceptance of the new flavor by a significant portion of the pubic brought about a prompt restoration of the classic Coke, which was then marketed alongside the new King Customer ruled!

In the past, most industries ______.

A.analyzed consumers' preferences before producing goods

B.focused on the wants of consumers

C.didn't understand the difference between marketing and selling

D.didn't want to convert their goods into money

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第3题

An example illustrating whether there are limitations on consumer choice is that ______.A.

An example illustrating whether there are limitations on consumer choice is that ______.

A.rights holders can at any time set pricing and access rights for their works.

B.people have to fly to a certain library to find a typical out-of-print book

C.other rights holders will be encouraged to conduct similar projects

D.google is working hard to improve bibliographic information

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第4题

The makers and dealers first _________ to find out what the consumer wants to buy and then
go about making it available for purchase.

A.conceive

B.contrive

C.endeavor

D.inquire

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第5题

When a buyer experiences consumer surplus, the seller experiences a loss.()
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第6题

By using a check card, a consumer receives credit as well as a monthly bill when a buying
is done.

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第7题

The Virtual Shopping MallPeople buy things, items, for different reasons. They buy the pro

The Virtual Shopping Mall

People buy things, items, for different reasons. They buy the products because they need them or just because they want them. People go shopping: they look around at different stores to find good deals. They "comparison-shop." In other words, they look at the same product in several stores or from several manufacturers. Then they choose to purchase the best products for themselves—their favorite ones or the ones with the lowest prices. However, many people shop because they enjoy shopping. They like to walk through stores looking at products. They think about the products, and sometimes they buy them. Today shoppers have many ways that they can go shopping.

People used to go to the local market to do their shopping. They went from store to store to find the products that they wanted or needed. At the meat market, customers bought meat, and at the bakery, they purchased bread. At the department store, consumers looked at the attractive' displays in the windows and on the racks. They bought television sets and VCRs at the appliance store. Shoppers went from store to store comparing the products and the prices. Then they made their decisions, and they bought items. They shopped for other products in other stores, such as grocery stores, pharmacies, hardware stores, or flower shops. The owners of the stores advertised their products to compete for business. In small towns, shoppers may still shop this way.

Now, however, shoppers have several choices when they want to purchase products. They may go to the shopping mall, where there are many stores in the same place under the same roof. They can park their cars in the large parking lot and do all their shopping in one stop. Also, they probably study newspaper advertisements in the morning before they go to the mall. The ads inform. them about special sales, or bargains. In the newspaper, sometimes these shoppers find discount coupons for special sales. They are ready to make rational decisions about their purchases. The shopping mall is very convenient for many people. On the other hand, other consumers shop by mail. They get catalogs and advertising flyers from manufacturers in their mailboxes. At home, they look at the displays of items on the pages in the catalogs. The catalogs show colorful pictures of the products. There are also written descriptions of the items. These descriptions tell the buyer about the materials in the product, the sizes, the colors, and the prices. The consumers analyze the products and make decisions. Then they mail their orders to the manufacturer, or they use the telephone to place their orders. Shopping by catalog is another convenient way for the consumer to go shopping.

Modern technology has added other ways for people to shop. Shoppers can now shop for products and services from their homes. On their television sets, viewers can choose a shopping channel. These channels are like catalogs on TV. For example, shoppers see models wearing the clothes or jewelry. They can watch a salesperson demonstrate a video camera. Or they can see a salesperson cook a meal on a special kind of kitchen appliance. The products seem to come alive and be real, not just pictures on a page in a catalog. It is easy to purchase the items. The buyers order the items by calling a number on the telephone and giving their credit card numbers. Sometimes the buyer can pay for the item in several installments. The business sends the product to the consumer through the mail. Many buyers are vulnerable because it is so easy to shop this way. They use their credit cards quickly, and soon they have large bills to pay.

Another way shoppers use technology is on their computers. They use ecommerce. Using a computer, they shop for products and services across the country and around the world. People use computers to help them keep track of their money. For example, they do their banking an

A.Y

B.N

C.NG

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第8题

What does the author imply by saying "rewards cards can be a useful option for the savvy c
onsumer"?

A.Reward cards are helpful when people know them totally well.

B.Reward cards are useful only when people purchase with them.

C.The value of the card will vanish from month to month in short time.

D.Rewards cards will serve people with comfort and convenience.

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第9题

Only when you leave school________how much you love it

A.you will find

B.will you find

C.you find

D.did you find

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第10题

When the naturally thin people can't find what they are hungry for, they will ______.A.mak

When the naturally thin people can't find what they are hungry for, they will ______.

A.make a shopping trip

B.substitute another similar food

C.give it up rationally

D.try to search for it in the Internet

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